Privacy policy.

Introduction

At Cheema Surgicare Hospital, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our hospital, or submit an appointment enquiry through our online services.

By using our website, you acknowledge the information described in this policy.

Information we collect

Depending on how you interact with our website, we may collect:

• Personal information: Your name, phone number, email address, and other contact details.
• Appointment information: Your preferred doctor, requested appointment date, and information voluntarily provided in appointment enquiries.
• Health-related information: Medical concerns or symptoms that you choose to share through our contact or appointment forms.
• Technical information: Browser type, device information, IP address, and basic website usage information where relevant technologies are enabled.

We encourage visitors not to submit detailed medical records, identification documents, or highly sensitive information through general website enquiry forms.

How we use your information

Information collected through our website may be used to:

• Respond to questions and appointment requests.
• Contact you regarding your enquiry.
• Provide information about available hospital services.
• Improve website functionality, accessibility, and user experience.
• Maintain website security and investigate misuse.
• Meet applicable legal obligations.

We do not sell patient personal information to advertisers or data brokers.

Patient confidentiality

We recognize that health-related information is sensitive.

Access to information submitted through our website is intended to be limited to authorized personnel who need it for legitimate hospital or administrative purposes.

Clinical records maintained separately by the hospital may be subject to additional confidentiality policies and procedures.

Data storage and security

We use reasonable technical and organizational safeguards appropriate to the information processed through our website.

These may include access controls, secure connections, and restricted administrative access.

However, no internet-based system can guarantee absolute security.

Third-party services

Our website may rely on third-party providers for hosting, form processing, communication, maps, or website analytics.

These providers may process information necessary to deliver their services. We seek to limit access to information needed for the relevant purpose.

If you choose to communicate through WhatsApp or another external platform, that platform's own privacy policy may also apply.

Cookies and analytics

Our website may use essential browser storage or cookies for functionality and security.

If optional analytics or other tracking technologies are introduced, this policy will be updated to explain their purpose and relevant user choices.

Data retention

We retain information submitted through the website only for as long as reasonably necessary to manage enquiries, meet operational requirements, or comply with applicable obligations.

Retention of formal patient medical records is governed separately by the hospital's record-management procedures.

Your privacy requests

You may contact us to request access to, correction of, or deletion of personal information submitted through our website.

Requests will be considered subject to identity verification, applicable law, and legitimate record-retention requirements.

Children's privacy

Parents or legal guardians should submit enquiries on behalf of children where appropriate.

We do not intentionally use the website to independently collect personal information from children without appropriate authorization.

Changes to this policy

We may update this Privacy Policy when our website functionality, information-handling practices, or legal requirements change.

Any updated version will be published on this page with a revised date.

Contact us

For questions or requests about this Privacy Policy, please contact:

Please do not include detailed medical information in general privacy enquiries.